Welcome to Smooky Pets. These Terms & Conditions explain the rules that apply when you access our website, browse our products, or place an order with us.

By using our website or purchasing from Smooky Pets, you agree to these terms. Please read them carefully before placing an order.

About Smooky Pets

Smooky Pets is an online pet accessories store focused primarily on customers in the Europe.

Our business is based in Le Chambon-Feugerolles, France.

If you have any questions about these terms, you can contact us at smookypets@gmail.com.

Use of Our Website

You may use our website for personal and lawful shopping purposes only.

By using this website, you agree not to:

• Use the website for unlawful or fraudulent activities

• Attempt to interfere with the security or operation of the website

• Copy, misuse, or reproduce website content without permission

• Submit false, misleading, or inaccurate information

• Use the website in a way that may harm Smooky Pets or other users

We reserve the right to restrict or refuse access where misuse or suspicious activity is identified.

Product Information

We aim to provide clear and accurate product descriptions, images, sizes, features, and other relevant information.

However, product colors and appearance may vary slightly depending on your device, screen settings, lighting, or product manufacturing differences.

We may update, modify, replace, or discontinue products at any time without prior notice.

Pricing

All prices displayed on our website are shown in the applicable store currency unless otherwise stated.

Prices, discounts, promotions, and product availability may change at any time.

We make reasonable efforts to keep pricing information accurate. If a significant pricing or listing error occurs, we reserve the right to correct it and, where necessary, contact the customer before processing the order.

Orders

When you place an order with Smooky Pets, you are responsible for providing complete and accurate information, including your:

• Name

• Shipping address

• Email address

• Billing information

• Other information required to complete the purchase

We reserve the right to cancel or refuse an order where there is suspected fraud, payment failure, incorrect information, product unavailability, or another reasonable operational issue.

Payment

Payment must be completed using one of the payment methods available at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed through third-party payment providers, and their own terms and privacy practices may also apply.

Shipping & Delivery

Shipping times may vary depending on the destination, product availability, carrier, and other factors outside our direct control.

Estimated delivery times are provided for guidance and are not guaranteed.

Customers are responsible for providing a correct and complete shipping address. Smooky Pets may not be responsible for delivery issues caused by incorrect or incomplete information supplied by the customer.

For more information, please review our Shipping Policy.

Returns & Refunds

Returns, refunds, exchanges, damaged items, and order issues are handled according to our Returns & Refunds Policy.

Customers should contact us before returning any product so that the correct return instructions can be provided.

Order Tracking

Where tracking is available, customers can check the progress of their order through our order tracking page:

https://bpmkk8-0t.myshopify.com/apps/track123

Tracking information may take some time to update after an order has been processed or shipped.

Third-Party Services

Our store may use third-party services such as payment processors, shipping providers, apps, or external platforms.

Smooky Pets is not responsible for the independent actions, policies, availability, or content of third-party services.

Your use of those services may also be subject to their own terms and policies.

Intellectual Property

The content on the Smooky Pets website, including text, branding, graphics, layout, images, and design elements, may be protected by applicable intellectual property rights.

You may not copy, reproduce, distribute, or commercially use our website content without appropriate permission.

Limitation of Responsibility

We aim to provide a reliable and secure shopping experience, but we cannot guarantee that our website will always operate without interruption, delays, technical issues, or errors.

To the extent permitted by applicable law, Smooky Pets will not be responsible for indirect losses resulting from misuse of the website, third-party services, or circumstances outside our reasonable control.

Nothing in these terms is intended to remove any consumer rights that cannot legally be excluded.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our store, services, policies, or legal requirements.

Any updated version will be posted on this page.

We recommend reviewing this page periodically to stay informed of any changes.

Contact Us

If you have questions about these Terms & Conditions, please contact us:

Smooky Pets
Email: smookypets@gmail.com
Location: Le Chambon-Feugerolles, France

Thank you for shopping with Smooky Pets.