At Smooky Pets, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, contact us, or otherwise interact with our store.

By using our website, you acknowledge the practices described in this policy.

Information We Collect

When you visit or make a purchase from Smooky Pets, we may collect personal information such as:

• Your name

• Billing and shipping address

• Email address

• Phone number, where provided

• Order and purchase information

• Payment and transaction details

• Device, browser, and IP information

• Website activity and interaction data

• Information you provide when contacting customer support

We collect only the information reasonably necessary to operate our store, process orders, provide support, and improve your shopping experience.

How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders

• Arrange shipping and delivery

• Send order confirmations and tracking updates

• Communicate with you about your purchases

• Respond to questions and customer support requests

• Prevent fraud and protect the security of our store

• Improve our website, products, and services

• Understand how customers use our website

• Send marketing communications where you have provided consent or where otherwise permitted by applicable law

You may unsubscribe from promotional emails at any time using the unsubscribe option included in those messages.

Payments

Payments made through our store may be processed by Shopify and other approved third-party payment providers.

Smooky Pets does not directly store complete payment card information where payment processing is handled by these providers.

Your payment information is processed according to the security standards and privacy practices of the relevant payment provider.

Shopify

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services.

Shopify may process certain personal information when you browse our store, create an order, make a payment, or otherwise use services provided through the Shopify platform.

Shopify handles this information according to its own privacy and security practices.

Sharing Your Information

We may share necessary personal information with trusted service providers that help us operate our business.

These may include:

• Shopify and ecommerce service providers

• Payment processors

• Shipping and logistics providers

• Order tracking services

• Customer support tools

• Website analytics providers

• Marketing and advertising services

We only share information where reasonably necessary to provide our services, operate our store, meet legal requirements, or protect our legitimate business interests.

We do not sell your personal information simply for direct payment.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the store function properly and provide a better shopping experience.

Cookies may be used to:

• Remember your preferences

• Maintain shopping cart functionality

• Understand website traffic and performance

• Improve store functionality

• Support analytics and marketing activities

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of our website function.

Advertising and Analytics

We may use analytics and advertising services to better understand how visitors interact with our store and to improve our marketing.

These services may collect information about your device, browsing activity, and interactions with our website through cookies or similar technologies.

Depending on your location, you may have options to manage or limit certain advertising or tracking activities.

How We Protect Your Information

We take reasonable administrative and technical measures to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We may keep your personal information for as long as reasonably necessary to:

• Complete transactions

• Maintain business and financial records

• Provide customer support

• Resolve disputes

• Prevent fraud

• Meet legal, tax, accounting, or regulatory requirements

When personal information is no longer reasonably required, it may be deleted or anonymized where appropriate.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Object to or restrict certain types of processing

• Withdraw consent where processing is based on consent

• Request information about how your data is used or shared

To submit a privacy-related request, please contact us at smookypets@gmail.com.

We may need to verify your identity before completing certain requests.

Children's Privacy

Our store is not intended to knowingly collect personal information from children who are not legally able to make purchases or provide valid consent under applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so we can review the situation.

International Data Processing

Smooky Pets is based in Le Chambon-Feugerolles, France, while our primary customer market is the Europe.

Because we work with ecommerce, payment, technology, and shipping providers, personal information may sometimes be processed or stored in countries outside your place of residence.

Where applicable, we rely on appropriate service providers and safeguards for such processing.

Third-Party Links

Our website may contain links to third-party websites, applications, or services.

Smooky Pets is not responsible for the privacy practices, security, or content of those third-party services.

We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable requirements.

Any updated version will be posted on this page.

We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Smooky Pets
Email: smookypets@gmail.com
Location: Le Chambon-Feugerolles, France

We are committed to treating your information responsibly and maintaining a safe and trustworthy shopping experience.