We’re here to help make your experience with Smooky Pets as smooth and simple as possible.

Whether you have a question about a product, need help with an order, want an update on shipping, or need assistance with a return or refund, our support team is ready to assist.

Get in Touch

For general questions, product support, order assistance, shipping concerns, or return requests, please contact us by email:

Email: smookypets@gmail.com

When contacting us about an existing order, please include your order number and the email address used during checkout so we can assist you more efficiently.

Order Support

If your message is related to an order, you can contact us for help with:

• Order status

• Shipping updates

• Tracking information

• Address corrections

• Damaged or incorrect items

• Returns and refunds

• Product-related questions

Please provide as much relevant information as possible when contacting us.

Track Your Order

You can check the latest available status of your shipment using our online tracking page:

https://bpmkk8-0t.myshopify.com/apps/track123

Tracking information may take some time to update after your order has been processed or shipped.

If you are unable to locate your tracking information, feel free to contact our support team.

Product Questions

Not sure which product is right for your dog?

We recommend reviewing the product description, available sizing information, specifications, and product images before ordering.

If you still have questions, contact us and we’ll do our best to help you choose the most suitable option.

Returns & Refund Assistance

If you would like to request a return or report a damaged, defective, or incorrect item, please email us before sending anything back.

For damaged or incorrect products, it is helpful to include clear photos or videos along with your order number and a short description of the issue.

Please review our Returns & Refunds Policy for additional information about eligibility and the return process.

Business Information

Store Name: Smooky Pets

Email: smookypets@gmail.com

Location: Le Chambon-Feugerolles, France

Primary Market: Europe

We’re Happy to Help

At Smooky Pets, we value clear communication and dependable customer support.

If you have any questions before or after placing an order, reach out to us at smookypets@gmail.com and our team will do its best to assist you.